Shipping policy
-
Order Processing Time
Handling Time: All orders are processed within 1 to 3 business days (excluding weekends and bank holidays) prior to dispatch.
Operating Days: Orders are processed and dispatched Monday through Friday. Orders placed on weekends or holidays will begin processing on the following business day. -
Delivery Estimates & Destinations
Coverage: We ship to all destinations configured at checkout.
Transit Time: Standard delivery takes 1 to 10 business days once handed over to the courier.
Total Estimated Delivery Time: You can expect your package to arrive within 1 to 13 business days from the time of purchase.
Tracking & Support
Order Tracking: Once your order ships, you will receive a confirmation email containing your tracking information. Please allow 24–48 hours for tracking details to update on the carrier website.
Delayed Packages: If you have not received your shipment within 14 business days of receiving your dispatch confirmation, please reach out to our team at support@tom3dstore.com with your order number.