Refund policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible for a refund under the terms outlined below.

Refund Eligibility

  • Refund requests must be submitted within 14 calendar days of the original purchase date.

  • To be eligible for a refund, the product or service must be unused, unconsumed, and in the same condition as delivered, unless otherwise stated.

  • Proof of purchase (such as an order confirmation or receipt) is required.

Non-Refundable Items and Services

Unless required by applicable law, the following are non-refundable:

  • Digital products that have been downloaded, accessed, or activated

  • Services that have already been performed or partially performed

  • Customized, personalized, or made-to-order items

  • Gift cards or promotional credits

How to Request a Refund

To request a refund, please contact our customer support team within the 14-day period and provide:

  • Your order number

  • The date of purchase

  • A brief explanation of the reason for the refund request

Refund requests submitted after the 14-day period will not be approved.

Refund Processing

  • Approved refunds will be issued to the original payment method used at checkout.

  • Refunds are processed within a reasonable timeframe after approval; processing times may vary depending on your financial institution.

  • Original shipping, handling, or processing fees are non-refundable unless otherwise required by law.

Exchanges

If applicable, we may offer exchanges in lieu of refunds at our discretion, subject to availability.

Legal Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws.